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Quality Policy |
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Each of us at Sasol Wax North America Corporation is committed to producing and delivering products that meet or exceed our Customers' expectations. Conducting our business following the principles of the Total Quality Process will provide the highest value to our Customers and employees and will enable Sasol Wax North America Corporation to be an industry leader. Being an industry leader means that all employees are committed to and involved with our Total Quality Process. Our Total Quality Process has its foundation in four areas: Continuous Improvement Ongoing pursuit of continuous improvement to ensure the highest quality of our products and services to meet or exceed the expectations of our internal and external customers. Continuous improvement reduces the cost of poor quality. Customer Commitment Develop a long-term partnership with our customers to learn how we can better serve their business interests and needs. This will take us beyond customer satisfaction and increase customer loyalty. Individual Involvement Through training, open communication and opportunity, maximize employee contribution and foster a spirit of pride in the workplace, products and services. Development of a team environment results in reduced employee turnover. Suppliers Develop a partnership with our key suppliers to ensure Sasol Wax North America Corporation is provided with products, services and information that meets our expectations and makes us a better company. |
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